At HOLLOWAY MODE LTD, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit hollowaymode.com, place an order, create an account, or contact us.
For applicable data protection purposes, HOLLOWAY MODE LTD is responsible for personal information processed through our website.
2. Information We Collect
Depending on how you interact with our website, we may collect the following information.
Information You Provide
When placing an order, creating an account, contacting us, or using certain website features, you may provide:
Full name
Billing address
Delivery address
Email address
Telephone number
Order and purchase information
Account information
Customer service communications
Information voluntarily provided in enquiries or requests
Payment Information
Payments are processed through the payment methods and payment service providers available at checkout.
Depending on the payment method used, payment providers may collect and process payment information required to authorise a transaction.
We do not ask customers to send complete card numbers or security codes to us by email.
Technical Information
When you visit hollowaymode.com, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages viewed
Website interactions
Referring website
Date and time of access
General technical and usage information
3. How We Use Your Information
We may use personal information where reasonably necessary to:
Process and fulfil orders.
Arrange delivery.
Process payments through available payment providers.
Provide customer support.
Respond to enquiries.
Manage customer accounts.
Send order and service communications.
Process returns, exchanges, and refunds.
Maintain website functionality.
Improve our products and online shopping experience.
Detect and prevent fraud or misuse.
Protect website and customer security.
Meet legal, accounting, and regulatory requirements.
Establish, exercise, or defend legal claims.
We aim to use information only for legitimate and relevant purposes.
4. Legal Bases for Processing
Where UK data protection law applies, we rely on an appropriate legal basis when processing personal information.
Depending on the circumstances, these may include:
Contractual Necessity
We may process information where necessary to fulfil an order or provide services requested by you, such as processing purchases, arranging delivery, and providing order support.
Legal Obligations
We may process information where necessary to comply with applicable legal, tax, accounting, regulatory, or other obligations.
Legitimate Interests
We may process information where necessary for legitimate business interests, such as maintaining website security, preventing fraud, improving services, and managing customer relationships, provided these interests are not overridden by applicable rights.
Consent
Where consent is required, we may ask for your consent before processing information for specific purposes, such as certain marketing activities or non-essential cookies.
Where processing is based on consent, you may withdraw that consent at any time.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Keep essential website functions operating.
Maintain shopping cart and checkout functionality.
Remember preferences.
Understand website usage.
Analyse website performance.
Support security and fraud prevention.
Support marketing activities where applicable.
Certain non-essential cookies may require consent under applicable law.
Please see our Cookie Policy for more information.
6. Order Information
When you place an order, we retain relevant transaction information so that we can:
Fulfil your purchase.
Confirm your order.
Arrange delivery.
Process returns and refunds.
Provide after-sales support.
Maintain appropriate business records.
Comply with legal and accounting requirements.
7. Sharing Personal Information
We may share relevant information with trusted third parties where necessary to operate our business and provide services.
These may include:
Payment service providers
Delivery and logistics providers
Ecommerce and website service providers
Hosting providers
Analytics providers
Customer support providers
Professional advisers
Regulators, government authorities, or law enforcement where legally required
We seek to ensure that information is shared only where reasonably necessary for the relevant purpose or where permitted or required by law.
8. Payment Service Providers
Payments may be processed by third-party payment providers made available through our checkout.
These providers may independently collect, process, and protect payment information according to their own privacy policies and applicable security requirements.
We recommend reviewing the relevant payment provider’s privacy information for additional details.
9. International Data Transfers
Some service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that applicable data protection requirements are followed and appropriate safeguards are used where required.
10. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, accidental loss, alteration, or disclosure.
These measures may include access controls, secure website technologies, authentication procedures, and reputable third-party service providers.
However, no online transmission or electronic storage method can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Information may be retained for purposes including order fulfilment, customer support, dispute resolution, fraud prevention, business recordkeeping, and compliance with legal obligations.
When information is no longer required, we will take reasonable steps to delete or anonymise it where appropriate.
12. Marketing Communications
Where permitted by applicable law, we may send information about products, services, or promotions.
Where consent is required, we will obtain consent before sending relevant marketing communications.
You may unsubscribe from marketing communications at any time by using the unsubscribe instructions provided in the communication or by contacting us.
Transactional communications relating to your orders or account may continue where necessary to provide the requested service.
13. Your Privacy Rights
Depending on your circumstances and applicable law, you may have rights including:
Access to personal information we hold about you.
Correction of inaccurate or incomplete information.
Deletion of personal information in certain circumstances.
Restriction of processing in certain circumstances.
Objection to certain processing.
Data portability where applicable.
Withdrawal of consent where processing is based on consent.
These rights are subject to applicable legal conditions and exemptions.
14. Exercising Your Rights
To ask a privacy question or exercise an applicable data protection right, please contact us:
We may request reasonable information to verify your identity before completing certain requests.
We aim to respond to valid requests within the timeframe required by applicable data protection law.
15. Children’s Privacy
Our website is intended for general consumers and is not knowingly directed toward children.
We do not intentionally collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.
16. Third-Party Websites
Our website may contain links to third-party websites or services.
These websites operate independently and may have their own privacy policies and terms.
We are not responsible for the privacy practices or content of external websites, and we recommend reviewing their privacy information before submitting personal data.
17. Privacy Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can review and address your concern.
You may also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection supervisory authority.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, technology, or applicable legal requirements.
Any updated version will be published on this page together with a revised effective date.
We encourage customers to review this policy periodically.
19. Contact Us
For questions about this Privacy Policy or how we handle personal information, please contact:
