Welcome to HOLLOWAY MODE LTD. These Terms of Service govern your access to and use of hollowaymode.com, including browsing our website and purchasing women’s clothing through our online store.
By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.
In these Terms, “we”, “us”, and “our” refer to HOLLOWAY MODE LTD. “You” and “your” refer to any person accessing our website or purchasing products from us.
2. Website Use
You may use our website for lawful purposes and for personal shopping activities.
You must not:
Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorised access to our systems.
Interfere with the operation or security of the website.
Introduce malicious software or harmful code.
Copy or commercially exploit website content without permission.
Provide false or misleading information when placing an order.
We may restrict or suspend access where reasonably necessary to protect our website, customers, or business.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, sizing information, and other details displayed on our website are accurate.
However, minor differences may occur between images displayed online and the actual product, particularly due to screen settings, lighting, photography, and individual device displays.
Product availability is subject to stock levels. If an item becomes unavailable after an order has been placed and we are unable to fulfil the order, we will contact you and provide an appropriate resolution.
4. Product Prices
Product prices are displayed on the relevant product pages and during checkout.
Any applicable delivery charges or other additional costs will be displayed before you complete your purchase.
We take reasonable care to ensure that pricing information is accurate. If an obvious pricing error occurs, we may contact you before processing the affected order.
5. Orders
To place an order, select your desired product and available size or variant, add it to your shopping bag, enter the required information, select an available delivery and payment method, and complete checkout.
Before submitting an order, you should check that your:
Product selection
Size and quantity
Delivery address
Contact details
Payment information
Delivery option
Total purchase amount
are correct.
After an order has been successfully submitted, we will normally send an order confirmation to the email address provided during checkout.
6. Acceptance and Processing of Orders
Receiving an order confirmation means that we have received your order request.
We reserve the right to contact you if there is an issue with product availability, payment, delivery information, pricing, or another matter affecting fulfilment.
If an order cannot be fulfilled, we will provide an appropriate resolution, including a refund where applicable.
7. Payment
Payment must be successfully authorised before an order can be processed for dispatch.
Available payment methods will be displayed at checkout. Payment transactions may be processed through third-party payment service providers.
For security reasons, customers should not send complete payment card details, passwords, or security codes to us by email or telephone.
8. Delivery
Available delivery methods, estimated delivery times, and applicable shipping charges will be provided during checkout or through our Shipping Policy.
Delivery estimates are provided for guidance and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, transportation disruptions, customs procedures, or other unforeseen events.
Where tracking is available, tracking information may be provided after an order has been dispatched.
9. Order Changes and Cancellation
If you wish to change or cancel an order, please contact us as soon as possible.
We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been dispatched.
Consumers may have statutory cancellation rights for qualifying distance purchases under applicable UK consumer legislation. These rights are separate from any additional returns arrangements we may offer.
Please refer to our Returns + Exchanges Policy for further information.
10. Returns and Exchanges
Eligible purchases may be returned or exchanged in accordance with our Returns + Exchanges Policy.
For qualifying online purchases, UK consumers generally have statutory cancellation rights. Certain exceptions and conditions may apply.
If you receive an item that is faulty, damaged, incorrect, or not as described, please contact us so that we can review the matter and provide an appropriate remedy in accordance with applicable law.
Nothing in our returns process is intended to remove or restrict your statutory consumer rights.
11. Refunds
Where a refund is approved or legally required, it will generally be issued using the original payment method unless another arrangement is appropriate or required by law.
The time required for a refund to appear in your account may depend on your bank or payment provider.
Further information is provided in our Returns + Exchanges Policy.
12. Promotions and Discount Codes
From time to time, we may offer promotional codes, discounts, or other special offers.
Unless otherwise stated, promotional offers may:
Apply only to selected products.
Have specific conditions.
Have an expiry date.
Be subject to stock availability.
Not be combined with other offers.
The terms applicable to a particular promotion will be displayed with the relevant offer.
13. Intellectual Property
Unless otherwise stated, the content available on hollowaymode.com, including text, graphics, photographs, logos, product imagery, page designs, and other materials, is owned by or licensed to HOLLOWAY MODE LTD.
Website content may be viewed and used for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, publish, sell, or commercially exploit website content without our prior written permission.
14. Third-Party Services
Our website may use third-party services to support functions such as payment processing, delivery, analytics, security, hosting, and other website operations.
Third-party providers may operate under their own terms and privacy policies.
We are not responsible for the independent policies or practices of third-party services that operate outside our control.
15. Website Availability
We aim to keep our website available and functioning properly, but uninterrupted access cannot be guaranteed.
Temporary interruptions may occur due to maintenance, technical issues, security updates, hosting problems, or circumstances beyond our reasonable control.
We may update, modify, suspend, or discontinue parts of the website where reasonably necessary.
16. Accuracy of Website Information
We aim to keep information on our website current and accurate.
However, occasional typographical, technical, pricing, or product information errors may occur.
Where an obvious error affects an order, we may contact you to clarify the situation and provide an appropriate resolution.
17. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.
Subject to applicable law, we are not responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory consumer rights.
18. Privacy
Personal information submitted through our website is handled in accordance with our Privacy Policy.
We may process information where necessary to process orders, arrange delivery, provide customer support, maintain website functionality, prevent fraud, and comply with legal obligations.
19. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, website functionality, business practices, or applicable legal requirements.
The current version will be published on this page with its effective date.
We encourage customers to review these Terms periodically.
20. Governing Law
These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you.
Where applicable, consumers may also benefit from mandatory protections provided by the laws of their country of residence.
21. Contact Us
If you have questions about these Terms, an order, payment, delivery, returns, or any other aspect of our online store, please contact us.
