Welcome to HOLLOWAY MODE LTD. This FAQ provides helpful information about our women’s clothing, ordering process, payments, delivery, returns, exchanges, and customer support.
About HOLLOWAY MODE
What does HOLLOWAY MODE sell?
HOLLOWAY MODE is a UK-based online women’s fashion store offering a selection of women’s clothing for everyday wear and different occasions.
Where is HOLLOWAY MODE based?
Our business is based in Bristol, United Kingdom.
Address: 15 Wick Road Bristol United Kingdom BS35 4LT
For order-related questions, please include your order number whenever possible.
Products & Sizing
How can I choose the right size?
Please review the size information provided on the relevant product page before placing your order.
Because individual garments may differ in cut, material, and fit, we recommend checking the measurements and fit information specific to the product you are interested in.
Do different products have different fits?
Yes. The fit of a garment can vary depending on its design, fabric, construction, and intended style.
Product descriptions may indicate whether an item has a regular, fitted, relaxed, or oversized silhouette.
What if I am between two sizes?
If your measurements fall between two sizes, consider the product’s design and intended fit.
For fitted styles, you may prefer the larger size for additional room. For relaxed styles, your usual size may provide the intended fit.
What if my preferred size is unavailable?
Available sizes are displayed on each product page and depend on current stock levels.
If a size is unavailable, please check the product page again later or contact us for assistance.
Orders
How do I place an order?
Select the product and available size or variant you want, add it to your shopping bag, and proceed to checkout.
Enter your delivery and payment information, review your order carefully, and complete the checkout process.
Can I place an order without creating an account?
If guest checkout is available, you can complete your purchase without creating an account.
An account may provide additional convenience for managing orders and personal information, but it is not required where guest checkout is offered.
Will I receive an order confirmation?
Yes. After your order has been successfully received, we will normally send an order confirmation to the email address provided during checkout.
If you do not see the confirmation, please check your spam or junk folder.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order.
We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been dispatched.
Qualifying online purchases may also be subject to statutory cancellation rights under applicable UK consumer law.
Payments
What payment methods do you accept?
The payment methods currently available will be displayed at checkout.
Available options may include major debit and credit cards and other payment methods supported by our payment service providers.
Is my payment information secure?
We take reasonable measures to help protect information submitted through our website.
Payments may be processed by third-party payment providers using their own security systems and procedures.
For your security, never send complete payment card details, passwords, or security codes to us by email or telephone.
What should I do if my payment is declined?
First, check that your payment and billing information has been entered correctly and that your payment method is valid.
You can also contact your bank or payment provider or try another payment method available at checkout.
Orders are normally processed within 1–3 business days after successful payment confirmation.
Typical delivery estimates are:
Standard Delivery: 3–7 business days
Express Delivery, where available: 1–3 business days
These are estimates rather than guaranteed delivery dates and may be affected by carrier delays, public holidays, weather, customs procedures, or other circumstances outside our reasonable control.
How much does delivery cost?
Applicable delivery charges will be displayed during checkout before you complete your purchase.
Delivery costs may vary depending on the destination and delivery service selected.
Will I receive tracking information?
Where tracking is available, tracking information may be provided after your order has been dispatched.
Please allow some time for the carrier’s tracking system to update after dispatch.
What should I do if my order is late?
If your order has not arrived within the expected delivery timeframe, please contact us with your order number.
We will review the available delivery information and assist you with the next appropriate steps.
What if my package arrives damaged?
Please contact us as soon as reasonably possible if your parcel or product arrives damaged.
We may request photographs of the packaging and affected product to help us investigate the issue.
Returns & Exchanges
Can I return an item if I change my mind?
Qualifying online purchases may be covered by statutory cancellation rights under UK consumer law.
Generally, qualifying consumers have a 14-day cancellation period beginning the day after receiving the goods, followed by the applicable period for returning the goods.
Certain exceptions may apply.
Please review our Returns & Exchanges Policy for full details.
What condition should returned items be in?
Unless different legal requirements apply, returned clothing should generally be unworn, unused, unwashed, and in suitable condition, with original tags attached where applicable.
Customers may inspect goods as reasonably necessary to determine their nature, characteristics, and functioning.
What if I receive a faulty or incorrect item?
Please contact us if an item is faulty, damaged, incorrect, or not as described.
Provide your order number, product details, and a description of the issue. Photographs may also be helpful.
We will review the circumstances and provide an appropriate remedy in accordance with applicable consumer law.
Can I exchange an item for another size?
Exchanges may be available depending on stock levels.
Please contact us before returning the item and tell us which size or replacement product you would like.
How long does a refund take?
Once an eligible return has been received and processed, an approved refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
Privacy & Website
How is my personal information used?
Personal information may be used to process orders, arrange delivery, provide customer support, manage accounts, maintain website functionality, prevent fraud, and meet applicable legal obligations.
Please see our Privacy Policy for more information.
Do you use cookies?
Yes. Our website may use cookies and similar technologies to support essential functions, remember preferences, analyse website usage, and support other permitted activities.
Please see our Cookie Policy for additional information.
Is my personal information protected?
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
No online system can be guaranteed to be completely secure, so customers should also take reasonable precautions when using our website.
Customer Support
What information should I provide when contacting you about an order?
To help us locate your order efficiently, please provide:
Order number
Name used when placing the order
Email address associated with the order
Product name
Details of your enquiry
If reporting a damaged or faulty item, photographs may also be useful.
Please do not send full payment card details, passwords, or security codes.
Our team aims to provide helpful assistance with product enquiries, orders, payments, delivery, returns, exchanges, and other website-related questions.
