At HOLLOWAY MODE LTD, we aim to provide a clear, convenient, and secure payment experience for customers shopping on hollowaymode.com. This Payment Policy explains how payments are accepted and processed through our online store.
1. Accepted Payment Methods
Available payment methods will be displayed at checkout.
Depending on availability, payment options may include major debit and credit cards and other payment methods supported by our payment service providers.
Payment methods may change from time to time based on availability, security requirements, or payment provider services.
2. Payment Processing
When you place an order, you will be asked to provide the payment and billing information required by the selected payment method.
Payments may be processed securely by third-party payment service providers. These providers may independently process payment information according to their own terms, privacy policies, and security procedures.
We do not ask customers to provide complete payment card details through email, telephone, or other unsecured communication channels.
3. When Payment Is Taken
Payment is generally authorised or charged when you complete the checkout process, subject to the payment method and payment provider used.
An order may not be processed for dispatch until the required payment has been successfully authorised or received.
4. Payment Verification
To help protect customers and prevent fraudulent transactions, payment providers may perform verification or security checks.
In certain circumstances, we may need to verify information relating to an order before it can be processed.
If a payment cannot be successfully authorised or reasonably verified, the order may be delayed, declined, or cancelled.
5. Billing Information
Customers are responsible for providing accurate billing information when placing an order.
Please ensure that the billing details entered at checkout correspond with the information held by your payment provider where applicable.
Incorrect billing information may result in a payment being declined or an order requiring additional verification.
6. Payment Failures
If your payment is declined, please check that:
Your card or payment method is valid.
Your card has not expired.
Your billing information is correct.
Sufficient funds or available credit are available.
Your payment details have been entered correctly.
You may also contact your bank or payment provider or select another payment method available at checkout.
7. Currency
Prices and the applicable transaction currency will be displayed during the shopping and checkout process.
If your bank or payment provider uses a different currency, it may apply its own exchange rate or foreign transaction fee.
Any such fees are determined by your bank or payment provider and are outside our control.
8. Pricing and Order Total
The applicable product price and available delivery charges will be displayed before you complete your purchase.
The checkout page will show the amount payable for your order before payment is submitted.
We take reasonable care to maintain accurate pricing information. If an obvious pricing or technical error affects an order, we may contact you to clarify the situation before fulfilment.
9. Order Confirmation
After a successful order has been received, we will normally send an order confirmation to the email address provided during checkout.
The confirmation may include:
Order number
Products purchased
Quantities
Delivery information
Order total
Payment-related information where appropriate
Please check your confirmation and contact us promptly if any information appears incorrect.
10. Refunds
Where a refund is approved or legally required, it will generally be returned through the original payment method.
The time required for the refund to appear in your account depends partly on the relevant bank or payment service provider.
For further information, please refer to our Returns & Exchanges Policy.
11. Payment Security
We take reasonable technical and organisational measures to help protect information submitted through our website.
Customers should also take appropriate precautions when making payments online.
For your security, please do not send us:
Full payment card numbers
Card security codes
Online banking passwords
Account passwords
Authentication codes
by email or telephone.
If you receive a suspicious message requesting sensitive payment information while appearing to come from HOLLOWAY MODE LTD, please contact us directly using the details below.
12. Fraud Prevention
We may use reasonable measures to identify and prevent potentially fraudulent or unauthorised transactions.
Orders may be subject to additional checks where necessary.
If an order cannot be reasonably verified or authorised, we may be unable to fulfil it and will provide an appropriate resolution where applicable.
13. Third-Party Payment Providers
Payment services may be provided by independent third-party providers.
These providers may have their own:
Terms of service
Privacy policies
Security procedures
Verification requirements
Transaction processing rules
We recommend reviewing the applicable payment provider’s information for details concerning its handling of payment data.
14. Contact Us
If you have questions about payment, checkout, refunds, or a payment-related issue, please contact us:
