At HOLLOWAY MODE LTD, we value clear communication and helpful customer service. Whether you have a question about our women’s clothing, need assistance with an order, or would like information about delivery, payment, returns, or exchanges, our team is available to assist.
For questions about an existing order, please include your order number in your message so we can locate your purchase more efficiently.
What Can We Help With?
Our customer support team can assist with:
Product information
Size and fit questions
Order enquiries
Payment and checkout
Delivery and tracking
Returns and exchanges
Refund enquiries
Damaged or incorrect items
General website questions
Order Enquiries
When contacting us about an existing order, please provide:
Order number
Name used when placing the order
Email address associated with the order
Product name
Details of your enquiry
If you are reporting a damaged, faulty, or incorrect item, photographs may also be helpful when reviewing the issue.
For your security, please do not send full payment card numbers, CVV/security codes, passwords, or authentication codes by email or telephone.
Returns & Exchanges
If you need to return or exchange an item, please review our Returns & Exchanges Policy and contact us before sending the product back where possible.
Our team can provide the relevant information and assistance for your request.
Payment Assistance
If you experience a payment issue during checkout, please first check that your payment and billing information has been entered correctly.
If the issue continues, you may wish to contact your bank or payment provider. You can also contact us for assistance with an order or checkout-related enquiry.
Response Times
We aim to respond to customer enquiries as promptly as reasonably possible.
Response times may vary depending on enquiry volume, weekends, public holidays, and the complexity of your request.
