At HOLLOWAY MODE LTD, we aim to provide a clear and reliable delivery experience for every order placed through hollowaymode.com. This Shipping Policy explains how orders are processed, dispatched, and delivered.
1. Order Processing
Orders are normally prepared for dispatch within 1–3 business days after successful payment confirmation.
Business days generally exclude weekends and UK public holidays.
During promotional periods, seasonal demand, or other circumstances that result in unusually high order volumes, processing may take longer.
If a significant delay affects your order, we will make reasonable efforts to provide appropriate information.
2. Delivery Options
Available delivery methods will be displayed during checkout based on the delivery destination.
Typical delivery options may include:
Service
Estimated Delivery Time
Standard Delivery
3–7 business days
Express Delivery, where available
1–3 business days
Delivery estimates begin after the order has been dispatched.
The actual delivery time may vary depending on the destination, carrier operations, weather, public holidays, or other circumstances outside our reasonable control.
3. Shipping Charges
Applicable shipping charges will be clearly displayed during checkout before payment is completed.
The delivery cost may vary depending on:
Delivery destination
Selected delivery service
Order details
Promotional offers
If a free delivery promotion is available, its applicable conditions will be displayed at the time of purchase.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check your:
Full name
House or building number
Street address
Town or city
Postcode
Country
Contact details
If you notice an address error after placing an order, please contact us immediately at payment@hollowaymode.com.
We will make reasonable efforts to assist before dispatch, but an address change cannot be guaranteed once an order has entered processing or has been dispatched.
5. Tracking
Where tracking is available for the selected delivery service, tracking information may be provided after dispatch.
Please allow some time for the carrier’s tracking system to update after the parcel has entered transit.
If tracking indicates that your parcel has been delivered but you cannot locate it, please contact us so we can review the available delivery information.
6. Delayed Orders
Delivery estimates are provided as guidance and are not guaranteed delivery dates.
Delays may occur due to circumstances outside our reasonable control, including:
Carrier delays
Severe weather
Public holidays
Transportation disruption
Customs processing
Incorrect delivery information
Unexpected operational issues
If your order has not arrived within the expected delivery timeframe, please contact us with your order number.
We will review the available information and assist with the next appropriate steps.
7. Damaged Packages
If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.
We may request photographs of the outer packaging, shipping label, and affected product where appropriate. This information can help us investigate the issue with the relevant carrier.
Your statutory consumer rights concerning damaged or faulty goods remain unaffected.
8. Incorrect or Missing Products
If your order contains an incorrect product or an item appears to be missing, please contact us promptly.
Please provide:
Order number
Product name
Description of the issue
Photographs where relevant
We will review the information and work with you to resolve the matter appropriately.
9. Failed Delivery
If a carrier is unable to complete delivery because the address is incorrect, incomplete, inaccessible, or otherwise unsuitable, the parcel may be handled according to the carrier’s procedures or returned to the sender.
Please contact us if you believe a delivery attempt has failed so that we can review the available options.
10. International Delivery
Where international delivery is offered, available destinations, delivery methods, and applicable charges will be displayed during checkout.
International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
Where such charges are not included in the checkout total, they may be payable by the recipient.
International delivery times may also vary depending on customs clearance and local carrier operations.
11. Delivery and Consumer Rights
We aim to deliver orders within the timeframe agreed at checkout or within the period required by applicable law.
Nothing in this Shipping Policy is intended to exclude, restrict, or otherwise affect statutory consumer rights.
Where an order is not delivered within the applicable timeframe, you may have rights under UK consumer law depending on the circumstances.
12. Contact Us
If you have questions about delivery, shipping charges, tracking, or the status of an order, please contact:
